- Confidentially means that a thing is private and kept secret
- The law requires me to keep our discussions confidential
- All records are kept secure
- Written consent is required from you before I release information to your Doctor or other health professionals
- I cannot release information to anyone else without your written consent except where I am required by law to do so
Cancellation Policy
If you are unable to attend your appointment, we kindly ask that you provide 3 business days’ notice prior to your appointment to avoid a cancellation fee
When will the fee be charged?
3 business days’ notice or more: No fee will be charged
2 business days’ notice: $105 cancellation fee (if the appointment is not filled)
Less than 1 business days’ notice or on the day of the appointment: Cancellation fee will be the value of the full appointment fee
Why is a cancellation policy in place?
I value your treatment as well as that of clients on my waiting list. A missed appointment is a loss for 3 people
- You who are delaying your own therapy progress
- Another client who has been sitting on the waiting list to see me urgently and who has not had enough notice to change their plans
- Me having spent time preparing for the session
When will the fee be waived?
If I am notified by email or text that you are unwell within two business days (48 hours) of missing your appointment and a medical certificate can be supplied within two days of your missed appointment
If extenuating circumstances or an emergency has occurred.
When must the fee be settled?
Cancellation fees are payable within 48 hours of the cancelled appointment (excluding weekends and public holidays).
Medicare does not cover cancelled appointment fees.
If the fee is not settled?
If I have not heard from you by email or text within 48 hours of your cancellation or non-attendance, then no further appointments will be available until payment is made.
