The Policy is:
- 3 business days’ notice or more: No fee charged
- 2 business days’ notice: $115 (if the appointment is not filled)
- Around 1 days’ notice or on the day: Full fee payment (if not filled)
Why is a cancellation policy in place?
A missed appointment is a loss for 3 people:-
- You who are delaying your own therapy progress
- Another client who has been sitting on the waiting list to see me urgently and who has not had enough notice to change their plans
- Me having spent time preparing for the session
If the fee is not settled?
If the fee is not settled?
If I have not heard from you by email or text within 48 hours of your cancellation or non-attendance, then no further appointments will be available until payment is made. Two missed appointments no further appointments will be available
When must the fee be settled?
- Cancellation fees are payable within 48 hours of the cancelled appointment
- Medicare does not cover cancelled appointment fees
When will the fee be waived?
- Given notification by email or text that you are unwell within two business days (48 hours) of missing your appointment and a medical certificate can be supplied within two days of your missed appointment
- If extenuating circumstances or an emergency has occurred